Before you write
Your answer may already be here
These are the questions we get most. If yours isn’t here, write to us below with your order number and we’ll reply within 24–48 business hours.
Where is my order?
As soon as your order ships we email you the tracking link. You can also check it any time on Where is my order with your tracking number.
How long does delivery take?
Each product page shows the date it should arrive. Most orders arrive in 3 to 9 business days, depending on the product. At busy times such as Black Friday or Christmas it can take a little longer.
I need it by a specific date. Will it arrive in time?
The date on the product page is our best estimate. If you need it for a wedding or an event, write to us before ordering with the date and the products, and we’ll tell you honestly whether it will make it.
The tracking says delivered but I don’t have it
Check your letterbox, neighbours, the building’s concierge and your local post office, and allow 24 hours: carriers sometimes mark parcels as delivered early. If it still hasn’t turned up, write to us with your order number and we’ll look into it with the carrier.
It arrived damaged or it’s not what I ordered
We’re sorry. Send us a photo of what you received and your order number, and we’ll send you the right item or refund you in full, at no cost to you.
Can I return my order?
Yes. You have 14 days from delivery to return it unused, with its labels. Write to us with your order number and we’ll tell you how. Return shipping is paid by the customer, unless the item is faulty or not what you ordered.
When will I get my refund?
We refund within 5 business days of receiving the return. Depending on your bank, it can take another 3 to 10 business days to appear in your account.
Can I change or cancel my order?
Write to us as soon as possible with your order number. If it hasn’t shipped yet, we’ll do our best to change or cancel it.
Which size should I choose?
For shoes, every shoe page has a size guide by foot length, with how to measure yourself in a minute; if you’re between two sizes, go for the larger one. For belts, choose your waist size plus 5 cm (waist 85 cm → size 90).
Do you ship outside Spain?
Yes, shipping is free to the rest of Europe, the United States and Canada. A few products can only be sent within Spain; you’ll see it at checkout.