At Nudo Imperial, we pride ourselves on the quality of our products. Below is our returns and refund policy.
1. Right of Withdrawal
In accordance with Royal Legislative Decree 1/2007 (LGDCU), you have the right to withdraw from your purchase within 14 calendar days from the date of receipt of the order, without needing to state a reason.
2. How to Request a Return
To exercise the right of withdrawal, you must send us an email to info@nudoimperial.com stating your order number and your decision to withdraw. Requests are only accepted via this method. We will reply within 2 to 3 business days with the shipping address.
3. Product Conditions
- The item must be returned in its original condition: unused, with all tags intact and in its original packaging.
- Returns will not be accepted for products that have been used, washed, or modified.
4. Return Costs
The return shipping costs are entirely borne by the customer. Shipping must be done through Correos or another courier service with a tracking number. Cash-on-delivery shipments are not accepted. Nudo Imperial does not provide a prepaid return label.
5. Refund
Once the item has been received and verified, we will proceed with the refund of the product amount within a maximum of 14 calendar days, using the same payment method used for the purchase. Original shipping costs are not refundable unless the error is attributable to Nudo Imperial.
6. Defective, Incorrect, or Lost Items
If any of the following situations occur, the return is completely free for you: Nudo Imperial will cover the return and re-shipping costs.
- You receive a defective or broken product
- You receive a product different from what you ordered (incorrect model or color)
- Your order is lost and does not arrive within 30 days from shipping confirmation
In these cases, contact us at info@nudoimperial.com within 7 days of receipt (or from day 30 in case of loss), attaching your order number and photos of the problem. We will reply within 2-3 business days with a solution.