Where is my order?

Enter your order number and the email you used at checkout.

Frequently asked questions

When will I get my tracking?

As soon as your order ships we email you a link to this page. Getting it ready usually takes 1 to 2 business days.

My tracking hasn’t changed in days

That’s normal: on its way a parcel can go several days without a new update, and it picks up again once it reaches your country. If the estimated date has passed, write to us and we’ll look into it.

Why is my order coming in several parcels?

Some items ship from different warehouses, so they can arrive separately and on different days. You’ll see each parcel here with its own status.

Who will deliver it?

The postal or courier service in your area. If you’re not at home, they usually leave a notice, try again or leave it at a collection point; you’ll see it here as “Ready at the collection point”.

It says delivered but I don’t have it

Check your letterbox, neighbours, the building’s concierge and your local post office, and allow 24 hours: carriers sometimes mark parcels as delivered early. If it still hasn’t turned up, write to us with your order number.

The estimated date has passed

Sometimes a parcel needs a few more days, especially at busy times such as Black Friday or Christmas. If it hasn’t arrived 3 business days after the date shown, write to us with your order number and we’ll sort it out.

Can I change the delivery address?

Only before it ships. Write to us as soon as possible with your order number and the new address.

My order doesn’t show up

Use the number from your confirmation email (for example #4510) and the email you used at checkout. If it still doesn’t show, write to us.

Where is my order?

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Where is my order?